Mon - Sat (9.00-17.00 | EAT)
Serving Humanity
+256 39 481 3366



Terms & Conditions

Rules and guidelines of acceptable behavior

INTRODUCTION

You are very important to us. Our Terms and Conditions ("Terms", "Terms of Service", "Terms of Use") tell you the rules, policies and guidelines of acceptable behavior and other useful sections to which users must agree in order to use or access our services shared through our website. By using XILEF COMPANY LIMITED ("XILEF, Inc.", "XILEF", "We", "Us"), you acknowledge that you’ve read and accepted these Terms. If you disagree with any part of the Terms then you may not access the services. If you breach these terms, we may terminate or suspend your access to our services immediately, without prior notice or liability for any reason whatsoever, including without limitation.

Support & Maintenance

XILEF undertakes full liability to develop, maintain, update a client’s website, mobile app, or other software as part of the design and development commission. In lieu of which XILEF will provide the overall development of the project from scratch to completion.

Content / Write-up

XILEF cannot be held liable for any information contained within the client’s website or app. The content of such remains the copyright and intellectual property of the client. Even so, XILEF retains the right to display graphics and other web design elements of these projects as examples of their work in their respective portfolios.

Quotations

The price quoted to the client is for the work agreed on the initial quotation or questionnaire only. Should the client decide that changes are required, as the site is being developed, then we will provide a separate quote for the additional work and may need to review the timescale for completing the project.

Contract

The client’s approval for work to commence shall be deemed a contractual agreement between the client and XILEF, Inc. The approval for the work can be either be a questionnaire submission or an email confirming back the quote (with the quote document attached) or the quote document signed by the client. Approval for the work to commence and making payment indicate that the client accepts these terms and conditions.

Material

All material supplied by the client shall remain the client’s property. It will be assumed that this material belongs to the client and that it does not breach any copyright laws.

Copyright

XILEF will retain the copyright of any material, including design, artwork and the source code, created for the client by XILEF, Inc.. Once final payment has been received by XILEF, Inc., copyright may be transferred to the client if previously agreed. XILEF, Inc. reserves the right to retain the copyright on all material created by XILEF, Inc. unless otherwise agreed between the two parties in writing.

Force Majeure

XILEF will not be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, labor condition, governmental action, and Internet disturbance) that was beyond XILEF's reasonable control.

Domain Names

XILEF provides domain name services if required. Domain names registered by XILEF, Inc. on the customer’s behalf are property of XILEF until the client has paid for the domain booked and professional fees involved, and previously agreed upon.

Registration Fees

All third party costs arising from the registration of a domain name or purchase of third party utilities or services shall be met by the client and are payable to XILEF, Inc. before a formal application for registration is made.

Service Renewal

Renewal of the services term is AUTOMATIC. Your subscription to any of our services will be automatically renewed until you cancel. You hence authorize XILEF to charge you accordingly unless you cancel the term by notifying us in writing no later than 30 days prior to the end of the billing cycle. Notice will be deemed given when verified by written receipt from us.

Photography and Graphics

XILEF, Inc. may use stock photographs and images in the design and build of the website or app. Images and graphics purchased from stock libraries are not generally included in the quote and will only be included once the client has approved those additional costs.

Internet Service Provider

The customer understands that any Internet Service Provider services or Website storage services will require a separate contract with the ISP. XILEF will agree to set up a domain name with host if required, but will not be held responsible for any changes made by the server supplied.

Payment

Payment will be due within 14 days of invoice. Full publication or launch of the Website or Mobile App may take place only after full payment has been received unless otherwise agreed. Any material previously published or launched may be removed if payment is not received. When this occurs a minimum charge of US$ 15 will be required to get the project restored. Accounts that have not been settled within 14 days of the date shown on the invoice will incur a late payment charge of 15% of the amount outstanding.

Payment Terms

Payment is currently accepted by Cash, Bank Transfer, and Mobile Money (for most service providers), unless otherwise agreed.

Upfront Payment

An advance of 30% of the total cost of the project is required before work can commence. After work commences this is non-refundable.

Travel Time & Expenses

Travelling time to and from customer premises is not generally included in our estimate. If a visit / travel is required for meeting, the client will bear all the expenses or as agreed beforehand by both the parties.

6 Months Free Technical Support

XILEF is among the best Software, Web and Mobile App development companies of Uganda, UK and the USA. We not only provide the most agile IT solutions, we also provide free technical support for 6 months from the date of delivery of the project or project files are moved to your hosting account; whichever happens earlier. 6 Months Free Technical Support is available for all the bugs/errors found in our server side. To give you our best services, we take this responsibility of free support at no extra cost to you until and unless some other designer/developer modifies the project files we have delivered.

Survival & Severability

If any provision of these Terms is found unenforceable, the balance of the Terms will remain in full force and effect.

Last Updated on 31, January 2021